Privacy Policy

Grey Eagle is committed to protecting the privacy of its users in compliance with applicable Canadian data protection laws and gambling regulations. This Privacy Policy outlines how Grey Eagle collects, uses, discloses, and protects personal information of users who access our online casino services. This policy applies to all users who register and engage with Grey Eagle’s platform.

License Information

Grey Eagle operates under licenses granted by the Alberta Gaming, Liquor and Cannabis (AGLC) and the Kahnawake Gaming Commission. Compliance with regulatory standards is a priority, ensuring that all data handling practices align with legal requirements.

Data Collection

Grey Eagle collects various types of personal information necessary for the operation of its online casino services. The following categories of data may be collected:

• Registration Data: Information provided during the account creation process, including name, address, date of birth, and contact information.
• Payment Details: Financial information required to process transactions, including credit card numbers, bank account details, and other payment methods.
• Technical Logs: Automatic data collected through the use of our platform, such as IP addresses, browser types, device information, and usage patterns.
• Cookies: Data collected through cookies and similar technologies to enhance user experience and track platform performance.

Purpose of Data Usage

The personal information collected by Grey Eagle serves several important purposes, including but not limited to:

• Account Management: Facilitating user accounts, including registration, login, and account maintenance.
• Marketing Communication: Communicating with users regarding promotions, updates, and relevant offers, where consent has been provided.
• Anti-Fraud Checks: Conducting necessary checks to prevent fraud and ensure the integrity of the gaming environment.
• Anti-Money Laundering (AML) Compliance: Complying with applicable AML requirements to prevent illegal activities and protect the integrity of the gaming industry.
• Know Your Customer (KYC) Procedures: Verifying user identities to ensure compliance with legal and regulatory obligations.

Data Sharing

Grey Eagle may share personal information with third parties in the following circumstances:

• Disclosure to Payment Providers: Sharing information with financial institutions and payment processing partners to facilitate transactions.
• Verification Partners: Collaborating with third-party verification services to conduct identity checks and ensure compliance with KYC regulations.
• Regulatory Authorities: Disclosing information to relevant authorities as required by law for compliance and regulatory purposes.

User Rights

Users of Grey Eagle have certain rights regarding their personal information, including:

• Right to Access: Users have the right to request access to their personal data held by Grey Eagle.
• Right to Deletion: Users may request the deletion of their personal data in accordance with applicable laws and regulations.
• Right to Restrict Processing: Users can request restrictions on the processing of their personal data under specific circumstances.

Requests to exercise these rights can be made through the support channels available on our website. Grey Eagle will respond promptly to all requests in accordance with applicable laws and regulations.

Cookie Policy

Grey Eagle uses cookies and similar technologies to enhance user experience and improve platform functionality. The types of cookies used include:

• Essential Cookies: These cookies are necessary for the operation of the platform and enable users to navigate and use its features.
• Analytical Cookies: These cookies collect information about how users interact with the platform, helping us analyze performance and improve user experience.

Users can manage their cookie preferences through their browser settings. However, disabling cookies may affect the functionality of the platform.

Data Security

Grey Eagle takes the security of personal information seriously and implements appropriate technical and organizational measures to protect against unauthorized access, loss, or disclosure. Security measures include encryption, firewalls, and secure data storage solutions. However, no method of transmission over the internet or electronic storage is completely secure, and users should remain aware of potential risks.

Data Retention

Grey Eagle will retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

Changes to This Privacy Policy

Grey Eagle reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes through a notice on the website or via email. Continued use of the platform following any changes constitutes acceptance of the updated policy.

Contact Information

For questions or concerns regarding this Privacy Policy or data practices, users can contact the support team through the available channels on the Grey Eagle website. Users are encouraged to reach out for any inquiries related to their personal data and privacy rights.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Canada. Users agree that any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Alberta.

This Privacy Policy is designed to inform users about Grey Eagle’s commitment to protecting their personal information and ensuring responsible gaming practices. Users are encouraged to review this policy regularly to stay informed about how their data is handled.